Политика возврата средств

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns for non-defective products: The buyer is responsible for return shipping. The item must be returned unused and in its original packaging within 30 days of delivery. Original shipping charges are non-refundable.

Defective, damaged, or incorrect items: We will provide a prepaid return label or reimburse reasonable return shipping costs.

To start a return, you can contact us at support@dental-photo.com. Please note that returns will need to be sent to the address we provide you after the return request.

If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dental-photo.com.

The return address:

   Name: Liu Bitao
   Postal code: 528231
   Country: China
   Address: Guangdong, Foshan, Nanhai Qu, Dali Zhen, Xunfengzhou Lu 12 Hao, Shidai Jiangbian Dongman Chanye Yuan, A Dong 715
   Phone: +86 15825580000

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hera.medical.technology@gmail.com.